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Cancellation/prepayment policies vary by room type and provider. Treatments are available for an extra fee. Guest relations manager giorgia when told about a baby throwing up after an uncooked sausage didnt give one damn about the baby, infact even doubting my claims because in her words '1700 other people in the buffet eat, no one else has an issue'. Its landscape seems almost alien; the result of volcanic eruptions from as recently as 300 years ago. Service is average, slightly pretentious and arrogant. Food was nice for a set menu. It features eight pools, two buffet restaurants, three a la cartes, a full entertainment program, and an excellent kids' club for children ages 1 to 16. All products are independently selected by our writers and editors. Add to this a range of carefully curated facilities that means you dont need to go anywhere else if you dont want to and its clear why Secrets Lanzarote is already proving such a popular flop and drop option. The atmosphere there is relaxing, with big, serene oceanfront gardens, yoga and Pilates classes instead of loud entertainment, and good food. It is a great pleasure for us to know that after 7 days you have met your expectations as a customer.Also, we are happy to read that you enjoyed our facilities and all the activities that we offer. The fact that you would come back to the hotel is the best prize we can get, we would be pleased to welcome you again in the nearby future. Company Number: 395623. For sure, it is a very detailed review and we hope it will might be helpful for the travellers in the future. Nearby attractions include Piano Bar (lobby) (0.1 miles), Plaza Canaria (0.1 miles), and Mike's Ccoffee (0.02 miles). One night I had diner at Sakura. We are glad you have been satisfied with the different services of the hotel, your comments are very welcome and appreciated. We spent two weeks in this hotel and enjoyed it very much. Search. Flights to Lanzarote arrive at Csar Manrique-Lanzarote Airport. Bedroom and private bathroom for rent in a 2 bedroom, 2 bathroom apartment in a central location. Most rooms have terra-cotta tile floors, somewhat dated blond wood furniture, and generic artwork. Staff were helpful and friendly throughout.Definitely recommend having a spa treatment, one of the best massages i have had. It features a spacious terrace with sea views. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Book H10 Rubicon Palace, Playa Blanca on Tripadvisor: See 6,179 traveller reviews, 6,796 candid photos, and great deals for H10 Rubicon Palace, ranked #10 of 38 hotels in Playa Blanca and rated 4.5 of 5 at Tripadvisor. (viii) the coffee cups are minimally cleaned with some coffee left overs at different spots, you better clean them by yourself.the hotel infrastructure:(i) I assume, that there was no qualified construction supervisor (or at least one who understands his job), who looked after all the workers during construction. Low Rate Guarantee. I was asked 3 times if I wanted water and the asian waitress was not even polite. It is great to know that you loved the hotel, we have worked very hard on this and on the customer satisfaction with a high service. You can also enjoy a pool and breakfast. Central Playa Blanca, home to dozens of restaurants, bars, and shops, can be reached in about five minutes by car. Our room was well proportioned and very clean, the food was excellent with plenty of choices at breakfast and evening meals and the many bars were all very good. Own or manage this property? Even if we know we cannot please everybody, it's the high amount of guests being satisfied with the hotel what proves we are doing a good job. Second time at this hotel (stayed Apr 2019). Saturday check in at the hotel:(i) receptionist told us, if we need new beach towels itll cost us 50cent because of the water scarcity on the island. With no doubt, this is valued by the people coming here and that is what makes the hotel so easy to enjoy.The special mention to our staff team is very valued since they make a great effort and with no doubt the hotel wouldn't be the same without them. After reading your words, we regret that the quality of the food did not live up to your expectations. so we took some fotos and videos to convince the travel agency and proof that were not lying about the ongoing situation (btw it was our fourth day of vacation and we still didnt have any chance to relax at all). Found there was a variety of choice. Not that guests will be aware of all this as they chill out in the two pools (one with massage jets), indulge in a soothing ritual in the small spa or soak up the ocean panoramas from their private terrace. Now, none of this is terribly serious, it's all easily fixable and it wouldnt stop me going again, its just that the whole experience could be so much better with proper attention to detail, better levels of staffing and keeping up to date with basic maintenance. We were at this hotel for New Year 7 years ago and I had forgotten what a lovely hotel this is. If you want to rent a car for your vacation, a range of car rental companies operate from Lanzarote airport. quite rude, a couple sitting along from us talked the whole way through the show with a couple in front of them, plus the man was vaping. Not being British you might feel out of place.My room was great, with a large balcony, nice furniture and a great view to the sea and Fuerteventura. Yes, H10 Rubicn Palace offers free Wi-Fi. This year was Alice in wonderland theme with Alice abseiling from a skylight in the roof.. grand Christmas light switch on show on the 19th Dec, Christmas Eve they did the show again only adding to it floor by floor until outside where Santa arrived and handed sweets to all the children. Always love going. Quality of food is more than disappointing. If you want to book some tee time, the hotel concierge can organize a round of golf at one of the top golf courses on the island. Just one comment: please put water refill stations around the hotel so you can cut down the use of plastic water bottles! The food was OK, but service was a let down. Welcome to H10 Rubicon Palace, a nice option for travelers like you. In addition, while staying at H10 Rubicon guests have access to a concierge. Offered upgrade to all inclusive to remove any negative comments on their websites, witness numerous other guests offered same things, Wifi down for 6 solid days, 1 of only 2 lifts (each lift takes 10 mins to get to any floor) out of action for 6 solid days, large pool. Step foot into this welcoming resort and youll be greeted with a magnificent candlelit entrance hall modelled on a church from Teguise. Thank you. Taxis pick up passengers from the arrivals floor outside Terminals 1 and 2. Theres a tranquil lobby with beautiful foliage and a pretty waterfall set within a huge dome resembling a volcano. One night I had octopus as a starter and monkfish as a main course. So if that is what you want then its a great choice.It has its own shopping mall and there are several quiet pool areas as well as a very large family pool. What are some restaurants close to H10 Rubicon Palace? Will definitely be back soon with my children. LUNCH. only ate privilege lunch ones out of the 11 days there. The largest kiddy pool has a cute pirate ship with a big slide, and there are two smaller ones for babies and toddlers a little away from the hustle and bustle. ROOM. SPA POOL.. used this once for the first time out of 4 visits really nice with its various areas, pool, sauna, cold pebble walk, warm pebble walk, lemon bath, flower bath, Turkish bath etc. Access to the gym is free three hours per day and when purchasing a day pass for the spa, but there is a fee otherwise. If you choose either of these Suites, or one of the smaller Standard Rooms in the Preferred Club section, youll receive a host special extras such as continental breakfast and afternoon snacks served in the exclusive Preferred Club Lounge and access to a private solarium and pool. Where The Sun Meets The Sea Perched on the edge of the world's most expansive ocean, you'll find a destination so spectacular the only way to reach it is to leave the everyday behind. H10 Rubicon Palace Room Tour Yaiza Playa Blanca Lanzarote sea view 2022 3,236 views Premiered May 2, 2022 19 Share MRTRIPADVISOR 6.76K subscribers Make no mistakes this is one of the. Quite frankly, they were absolutely tasteless. Free parking is available at H10 Rubicon Palace. Rooms and Suites have a wonderful colonial Canarian style and Superior Rooms have garden, pool or sea views. H10 Rubicn Palace is set in white-washed buildings around a lagoon-style pool in the Lanzarote fishing village of Playa Blanca. https://cmspro.h10hotels.com . If you are looking to indulge, the Queen Cleopatra ritual includes a marine salt peel, an algae body wrap, and a facial massage with essential oils to leave you looking radiant. I had to phone reception the following day for robes, slippers and pool towels. Hotels in Spain, Europe and the Caribbean. Guests may consult updated information through the Web App.The Privilege, Exclusive Rooms and Services and the Despacio Thalasso Centre are not included in the programme.Drinks included as per the All Inclusive programme menu. Guests also have exclusive access to the on-site Despacio Thalaso Centre and Despacio Thalaso Centre Gym. Large windows slide open onto furnished balconies or patios, many offering ocean views. We really appreciate the feedback and there is no better motivation for us and our staff than getting cheered up like this. We would recommend the Rubicon Palace to anyone as a lovely place to relax and enjoy. Overlooking La Mulata Beach, it features a spa and 10 restaurants and bars. Families have a choice of suites, from the Junior Suites Sea View, up to the more spacious Suites, Duplex Suites and grand Presidential Suite. and from BA recommended this hotel but our initial experience was bad, room was average not very clean, looked tired. Maybe even a person in there who takes your cocktail orders then goes to get them and bring them back to the lounge so you feel like you are getting a privilege service. Would we go back a 5th time. yes. would we book privilege again yes depending in extra cost at time of booking.. would we do the christmas/new year privilege gala dinner..no would stick to the buffet gala dinner for more choice even though people mentioned having to queue ages to be seated. The advice can change on all sites so please check regularly for updates. We are sorry you had some initial problems with the room but we are glad it was resolved quickly. The 584-room upper-middle-range H10 Rubicon Palace is a sprawling all-inclusive property with all the bells and whistles expected from a big beach resort. Brilliant . The H10 Rubicon Palace Hotel is set in the picturesque resort of Playa Blanca and occupies a prime seafront location with direct access to the sea and stunning views of the islands of Fuerteventura and Lobos. One free visit included for privilege quests. You can also compare prices and book all best hotels in Playa Blanca with one-stop booking service on Trip.com. Very clean and lovely staff Entertainment team were great Good selection of drinks, food was good and my Privilege room was lovely. No options, not good for children and far too long. The larger Deluxe Suite is perfect for two couples thanks to its two bedrooms, and it even has a private Jacuzzi. It was quiet in the evening and a great place to relax and chill outI booked a privilege room, thinking I would get 5* service. The Despacio Thalasso Center offers a wide range of spa rituals, including a dynamic Thalasso water circuit and Thalasso treatments, such as exfoliation and aloe vera body wraps. Had to call BA from Lanzorote but whilst helpful our holiday was not good, concerned BA are choosing these hotels!! One night I had octopus as a starter and monkfish as a main course. With a wide range of facilities and comfortable accommodation, this hotel is an excellent choice for couples and families looking for a fun and relaxing holiday in the sun. Large Pool & Great Sun Terraces, Stunning Villa in Prime Seafront Location, Las Brisas apartment, with pool and a few meters from the promenade. And many more advantages enjoy them all! Not being British you might feel out of place. The rooms at the hotel offer a private balcony, a mini bar and a private terrace. The Eternal Youth package aims to rejuvenate your skin, comprising a milk bath with algae and marine salts, followed by a full body aromatherapy massage. Room near: Virgil Village, Los Angeles CA , Bellevue Temple, Los Angeles CA , West End Ocean View, Los Angeles CA , Oakwood, Los Angeles Los Angeles County CA & Oakwood, Los Angeles CA . Room {{room+1}} Rm {{room+1}} . Rooms at H10 Rubicon Palace provide a flat screen TV, a minibar, and a refrigerator, and guests can stay connected with free wifi. The hotel features an on-site bar, Bristro Bar, which offers a variety of drinks in a contemporary setting. (sometimes my pyjama was under the pillow, then i found it on the sofa, another day it was just thrown on the side table). What food & drink options are available at H10 Rubicon Palace? You can also enjoy a pool and breakfast. The H10 Rubicn Palace offers comfortable rooms equipped with all the amenities you might need for a comfortable stay. The 584-room upper-middle-range H10 Rubicon Palace is a sprawling all-inclusive property with all the bells and whistles expected from a big beach resort. Rooms at H10 Rubicon provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi. It was not exactly the case. This hotel overlooks a superb stretch of sand and is the ideal family-friendly retreat. Pool was a bit dirty and there were some tiles missing. Free outdoor parking is available at the hotel. H10 Rubicn Palace is 16.4 miles from Arrecife Lanzarote. For the latest FCDO advice please refer to www.gov.uk/travelaware. They moved us to a room with a working phone but had lots of visitors, we had cockroaches in our room, terrible as no fumigation worked but affected my asthma. Dinner was a ser menu of 6 courses. While in Playa Blanca, you may want to check out some of the restaurants that are a short walk away from Hotel H10 Rubicon Palace, including Sebastyan's Restaurant (0.2 mi), Marea Terraza Lounge Bar (0.2 mi), and The Port of Call (0.8 mi). Do not book this hotel! You can explore the island of Lanzarote on foot, by bike or car and discover its beautiful long sandy beaches and wonderful beauty spots. Ltd. All rights reserved, Urbanizacin Montaa Roja, Playa Blanca, Canary Islands, 35570, Spain, 1 place of interest within 1000m, 2.7km from downtown, Evergreen Laurel Hotel Penang (PenangFightCovid-19 Certified), SureStay Plus Hotel by Best Western Salmon Arm, Hampton Inn & Suites Lake Mary at Colonial Townpark, FL, Hotel Lotus Sakai (Adult Only) Promo Code, Drury Plaza Hotel Cape Girardeau Conference Center Promo Code. (ii) no one told us about the construction work, just one floor beneath us. You can see our list of hotels and destinations by clicking on the icon on the right. The hotels two buffet restaurants offer a varied spread for breakfast, lunch, and dinner, but the dining rooms can get chaotic and loud during the busiest vacation periods. Thank you for rating our gastronomy and the spa, it is a pleasure to know that you appreciated the human quality of staff. As a privilege guest, I was expecting top service and food at the El Volcan restaurant. Parents were either chasing after their kids or sunbathing on loungers between trips to the snack bar. Most mornings coffie was not served by table serviceThe minuses are due to us being to many all inclusive round the world where I guess staff are paid less in the Caribbean/Asia so there is an abundance of waiters and bar hands, all staff here where very polite, well presented and professional.We hired an electric bike and top end carbon bike to explore island, which they allowed us to keep in room due to need of a charging socket.We will go back, Dear ninchy19,First of all, thank you for sharing your experience en H10 Rubicn Palace with us in TripAdvisor. There are plenty of sun beds and the no reserving policy it policed better than most places but it doesnt stop some people from staking their claim from morning until evening regardless of how often they actually want to use them during the day. We are sorry to hear that the El Volcan restaurant did not live up to your expectations, no doubt that we take your comment about the seating policy and note it in order to improve. Our staff is always glad to listen to the customers and try to offer the guests a more pleasant stay. They have a very strange policy where you should sit at the same table every day. Not being British you might feel out of place. Here is my room tour. If you want to travel like a VIP, book one of the Privilege Rooms at Rubicon Palace to get exclusive upgrades, including sea views, a welcome gift, a pillow menu, and an in-room Nespresso machine. The wide array of kid-friendly amenities available have long made it one of the most popular hotels for those traveling with children, but we were a little taken aback by the sheer number of kids we saw running around. As well as a great range of facilities and places to eat and drink, the crowning jewel is the amazing Kikoland, a complex aimed at families with entertainers, pools, playgrounds and a snack bar. The hotels chic design isnt solely about respecting the immediate environment, but the environment in general. Lanzarote Adults Only and Adult Friendly Hotels. There was some good entertainment on, just a shame that members of the audience can be. We are really glad to read you enjoyed the H10 Rubicn Palace. Promo code. Best regards,The Management. Bathrooms are spacious but a tad old-fashioned, with white wall tiles with blue trimmings, terra-cotta floors, shower/tub combos with glass screens, and simple wall-mounted hairdryers. Are any cleaning services offered at H10 Rubicon Palace? First of all, it should be pointed out that the hotel has 95% (if not more) British guests. Service is average, slightly pretentious and arrogant. The hotel can feel a little overrun with kids, so those seeking a more peaceful vacation may want to compare rates at adult-only sister property H10 Timanfaya Palace. Currently out here for 3 weeks, first night my partner had plastic in her ice cream took food manager 20mins to come and see us, hopefully no kids got any, 3rd night had a frozen in middle spring roll, 4th day breakfast frozen hash brown, 14th day frozen sausage that my 15 month old child ate then started vomiting everywhere, and has continued to do so for the morn, went to customer relations to complain, instead of any concern all they wanted is for no other guest to hear my complaints. Please make the necessary changes to your search. 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The fitness center, though, is only free three hours in the morning. As a privilege guest, I was expecting top service and food at the El Volcan restaurant. Families with a slightly smaller budget may want to compare rates at the H10 Lanzarote Princess, which is located right on Playa Blancas main drag and features plenty of kid-friendly amenities. Dear tktk2015, Thank you for sharing your opinion with us on Tripadvisor. Junior Suites are large while Suites are even more spacious with a living room and expansive terrace or balcony. PRIVILEGE. Taxes and fees that are shown are estimates only. The staff speaks multiple languages, including English, Spanish, French, German, and Italian. A wonderful place to relax and enjoy your holiday. air-conditioning minibar* sofa bed television shower or bathtub balcony or terrace Wi-Fi 34m, Standard Balcony or Terrace Room Sea View, Cool, calming rooms with sea views. Other than that there isnt much in the immediate vicinity, but the rear of the property opens directly onto the narrow pedestrian promenade, a popular spot for sunset strolls and morning jogs. The 81 generously proportioned suites wouldnt look out of place in an interiors magazine. Sprawling and bustling, the 584-room H10 Rubicon Palace is one of the islands better known resorts. Some restaurants close to H10 Rubicon Palace is a pleasure to know that you appreciated the quality... To its two h10 rubicon palace sea view room, and it even has a private terrace 10 restaurants and.... Starter and monkfish as a lovely hotel this is the 584-room upper-middle-range H10 Rubicon Palace is one of food. But the environment in general just a shame that members of the did. Top service and food at the El Volcan restaurant modelled on a from! Live up to your expectations not live up to your expectations sorry you had some problems! 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