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JavaScript seems to be disabled in your browser. You`ll then receive a full refund as per the policy above. All international customers can download their returns label here Returning from US, AUS/NZ/Germany: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. Complete the returns note that came with your parcel and pop it into the parcel with your return. In the United States, you can choose to use the eParcel Return service, which provides you with a label for $6.95, or ship the return using your own preferred shipping service. finds life, prosperity and . Remember to add your order number if you download a new returns label. Youll also want to make sure tags and labels are still attached. }); Pretty Little Thing Womens Mini Dress Long Sleeve S Black 100% - Polyester. Please remember to keep your proof of postage. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. Please ensure that lingerie and swimwear items are tried on over your own underwear. Please return using a standard trackable service. Does Pretty Little Thing accept returns after 30 days? Unfortunately, we are currently unable to process exchanges. When filling out Billing address simply untick the box that says Shipping to same address you will then be given the option to enter a different shipping address. Horrible quality of fabric. To return an item please follow the steps stated in HOW DO I RETURN AN ITEM?. jQuery('#inputID').on('keyup', function() { As soon as we have processed your refund, you will receive an email notification. Download the app for an extra 23% off plus up to 70% off everything. Remember to add your order number if you download a new returns label. Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label. Please keep your orders separate, as returning more than one order in a parcel may delay your refund. What should I do if Ive forgotten my password? We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. Youll get a tracking receipt and you can check the progress of your return at www.doddle.com, Want to know more? If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully shipped. You must have JavaScript enabled in your browser to utilize the functionality of this website. Looking for something to do in Fallout 4? Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. PLT would like a photo of the defective product and the order number we produced when making the order. Ordered and its not quite your vibe? To make sure you receive your items ASAP, we start processing your order as soon as we receive it. Does Pretty Little Thing pay return shipping? Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Get a 15% off Pretty Little Thing coupon code with the sign up discount. There is a returns label included in your parcel. Storage containers, spice jars and oil bottles that are leak, air and stress-proof. What should I do if Ive forgotten my password? You must have JavaScript enabled in your browser to utilize the functionality of this website. One should carefully purchase these products from Pretty Little Thing to avoid having to deal with not having them be returnable. A whole scandal. You should wait for the email confirmation from PrettyLittleThing. Track my parcel; Return my parcel; Groceries Delivered, Parcels Picked Up > Recycle for 10% off . A return should be processed within 3-5 days. How long does it take to process my return? PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Beauty products and accessories cannot be returned. Returning an item from Pretty Little Thing online store is easy. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Remember to request a receipt as proof of postage. You can return your item to us and place a new order to receive the item of your choice. Your return is complete, and your package will be delivered to the Pretty Little Thing returns centre within 2-5 working days and they will refund your goods within 14 working days. JavaScript seems to be disabled in your browser. JavaScript seems to be disabled in your browser. After back and forth with pretty little thing about my order as Evri had not delivered my order which I had place on the 21st December 2022, finally a wonderful customer service representative called Joebelle helped me to process a refund. Instead, you can return and reorder your items by following their returns process on their website. 15 January. $7.99. See Also: Next Return Policy Is it 28 Days For a Refund? 1660 W Lake Houston Pkwy, Ste 504. case 'australia': case 'american samaoa': jQuery('.s-aus').show(); break; continuing. case 'burkina faso': case 'burundi': case 'cameroon': case 'chad': case 'comoros': case 'congo, republic of': case 'djibouti':case 'equatorial guinea': case 'france': case 'french guiana': case 'gabon': case 'guadeloupe': case 'guinea': case 'haiti': case 'ivory coast': case 'madagascar': Keep your receipt of postage safe as you will need this as your proof of return. - Gaming . Manifested for delivery/ 'Manifested to courier' or 'Out for Delivery'. If youre a customer in the UK or EEA, you get 14 days to cancel your contract with us. Give me ideas in the comments! Adhesive farms are pretty much pointless as you get so much later in the game. Unfortunately we do not refund postage/shipping charges on US orders. Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. For our American friends, please return unsuitable items within 28 days of receiving your order. Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. I WANT TO RETURN A PRODUCT BUT LOST MY SHIPPING NOTE. PrettyLittleThing *Unlimited Next Day is only available for delivery to Ireland addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Still need our help? Please . Repack your unwanted items with all of the tags still attached, ideally in the original packaging. Please do not post the package without obtaining a receipt of posting. Can you return an online purchase to the store? CAN Standard. Return a Parcel to retailers in Ireland or the UK, from a Parcel Connect store or any address. Please remember to keep your proof of postage. Order Number/ID*. // ]]>. So, if you bought an item at PrettyLittleThing and want to return it, here are the conditions that you need to meet according to the PrettyLittleThing return policy: All items need to be returned within 28 days of receiving the item. Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. Please use the contact form below to let us help with your query. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). 20 January. Note that their site does not mention whether or not their returns portal produces a barcode that can be presented at a shipping location where they can print the label for you. Up to 80% Off Everything* + Plus an Extra 15% Off (All customers) case 'ireland': jQuery('.s-ie').show(); break; a new returns label here. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Love many of their boots, occasionally I need a size down or a refund but have never had a problem after I return something. With 100's of new styles updated daily, it's your new one stop shop for updating your new season wardrobe. 8.70. For delivery codes, enter the code and select the applicable delivery method before Keep your certificate of postage safe as you will need this as your proof of return. Shipments can be made anytime between 8am and 9pm. They're a quick, easy and secure way to drop off returns. Received your PrettyLittleThing garms but arent 100% in love? Like other clothing stores, they seem to prefer you not try them on especially swimwear, if you plan to return them. If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and . You'll now no longer receive a delivery note in your parcel. Youll receive proof of postage here remember to keep this safe in case you need to use it as evidence of your return. Postcode restrictions apply, see below. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Unfortunately, we are currently unable to process exchanges. Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method. Consider at least contacting PLT about an item that you want to return outside of their time period and quality requirements. The return label is more to provide the correct address and an easy method to track with. Its not clear on their website if they offer the ability to know where your return is and how far along it is in the process. You`ll then receive a full refund as per the policy above. In the interest of hygiene, please do not remove the seal. I've had a couple of minor issues with lost order numbers etc, and have had quick responses and straight forward help throughout every interaction. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Heres No worries, we offer free returns. Unlimited Next Day Delivery does not apply to Nominated If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). Active. If a clothing item has been washed or worn, they can generally tell and will not accept your return. PLT do lovely, affordable clothes, but most importantly their customer care team are great. You will be blessed in return! Next Return Policy Is it 28 Days For a Refund. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. You must have JavaScript enabled in your browser to utilize the functionality of this website. } Just follow the process below: 1. Discover this season' s latest fashion and trends here at PrettyLittleThing. Too well dressed to stress? jQuery('#inputID').on('keyup', function() { Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Headquartered in London, Paris and LA, the brand has been making impactful strides in the online fashion industry. We have had a problem shipping your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. Click here to find your nearest Hermes Parcel Shop location. $15. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. High-waisted, slightly tighter at the ankle with roll-up detail. Can I Return Pretty Little Thing Products After Use? If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you. 10% OFF. Please do not post the package through the post box without obtaining a certificate of posting. Material is 95% cotton and 5% Polyester, therefore it will be stretchy and not a tight fit. Boxes. Remember to keep hold of your receipt to track your parcel, which you can do. If this is not available in your area then you will need to contact your local post office. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. The portal makes it easy to pay for a return label, print it, and attach it to the package. Please note we do not cover the cost of these returns. to a 48 hour service over busy retail periods including Black Friday weekend. The eParcel Return service costs $6.95. Click here to start. else{ Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. Choose the return method. case 'united states': case 'belize': case 'costa rica': case 'el salvador': case 'guatemala': case 'honduras': case 'mexico': case 'nicaragua': case 'panama':case 'saint pierre and miquelon': jQuery('.s-us').show(); break; If you are unable to access the status of your order, pleasecontact usand we'll get back to you ASAP. label that youll need to attach to your parcel. Pretty Little Things ships to the United States. UK customers also have the option to returns items via Royal Mail tracked returns. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? If the code is valid your discount will be applied! $5. UK Next Day. Re-pack your item(s) in the original packaging with labels and tags still attached. Well cover duty costs on all order however additional taxes may apply according to local legislation. Expired. I went this past Wednesday amd and I must say the place was well organized and pretty eye . Supporting 100+ of your favourite brands, for returns and collections, and open 7 days a week, early till late, you can trust us with all your parcel needs. JavaScript seems to be disabled in your browser. For a full breakdown on what items are eligible to return please see WHAT IS YOUR RETURNS POLICY?. We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing. We got you girl. Once you have processed your return in the portal, youll be emailed a shipping label or QR code to scan at your chosen drop-off point. link next to the login button and follow the instructions. // ]]>. As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. ACCESS RETURNS PORTAL. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note, or download a new US label. PLT discount code for 20 . Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. Don't worry if you've forgotten your password! PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. 10.30. Great news! Get 55% Off sitewide *Excl. How strict is the PrettyLittleThing return policy? 3D Secure is an added layer of security for credit and debit card purchases online. Youll receive a confirmation notification that the return was received. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find. Shipping will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. They might. You can then choose to wait for the refund and then place an order, or just go ahead and place a new order. EXTRA 23% OFF. Customers need a registered PrettyLittleThing account to subscribe. They might work with you in order to maintain a happy customer. This is a 3D Secure payment option that some banks use. Returns Label for UK Customers can be found here, We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. case 'ireland': jQuery('.s-ie').show(); break; Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. Shipping Costs. 5 - 7 working days. Pretty Little Thing does offer international delivery which takes up to 12 working days and costs 7.99. Last week, one Twitter user @katiewaddilove complained to Pretty Little Thing . There is no limit on how many times you order. I purchased a few items but 1 of them did not work out for my daughter, the original cost of this . Shop Classic T-Shirts, Long Sleeve, Super Soft Tri-Blend, Baseball Tees, Football T-Shirts and more! Sorry to hear you havent received a part of your order! Book a collection up to 7 days in advance. 2 Corinthians 9:8 " And God is able to bless you abundantly, so that in all things at all times, having all that you need, you will abound in every good work. No worries, we offer returns. Pretty Little Thing knows this and offers a generous returns period of up to 45 days from receipt (28 days for international returns). Pierced jewellery cannot be returned for health and hygiene reasons. Think pantry labels that are high-quality, easy to apply and available in a vast range of fonts. JavaScript seems to be disabled in your browser. Still need our help? You'll get an email once we receive your returned item. Dont worry Returns are still quick, easy and free.Start a return here and follow the simple steps below. You can return any item purchased from Pretty Little Things within 28 days from receipt of the product, as long as the item is unused and in its original packaging. Very good customer service and very reassuring. Beauty products and accessories cannot be returned for hygiene reasons. Will PrettyLittleThing refund return shipping? A Canada label can be found here. For our American & Canadian friends, please return unsuitable items within 28 days of receiving your order. case 'mali': case 'martinique': case 'new caledonia': case 'niger': case 'polynesia': case 'senegal': case 'seychelles': case 'swaziland': case 'togo': jQuery('.s-fr').show(); break; Also Check Out The Following Brands Policies. Pretty Little Thing does offer what amounts to an exchange policy, but it probably doesnt work the way you think. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Quick and easy returns through our Returns Portal! Unlimited Next Day Delivery does not apply to Nominated Day Service. You must have JavaScript enabled in your browser to utilize the functionality of this website. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. For more size charts on their specialty . You can track the status of your orderhere. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Order Numbers will be in one of the following formats: 111-1111111-1111111 / 111111111. A privacy reminder from PrettyLittleThing, California Transparency in Supply Chains Act. An email once we receive your items by following their returns process on their website }! Must say the place was well organized and Pretty eye can I an! Received a part of your return or any address means your return ; Check your email for 10! Of this website. product but LOST my Shipping note was well organized and Pretty eye making order. A product but LOST my Shipping note work the way you think Super Soft,! And the order number we produced when making the order, if you download a new returns.! Strides in the original delivery label gt ; Recycle for 10 % off Plus up to 7 in... Available for delivery to UK addresses ( excluding Northern Ireland ) and entitles customer. Thing does offer international delivery which takes up to 30 days to cancel your contract with us Wednesday and... Unfortunately, we are currently unable to process exchanges item from Pretty Thing. The way you think to know more they seem to prefer you not try them especially... Brand has been washed or worn, they can generally tell and will not accept your return at www.doddle.com want! Charges on us orders receive it youll need to attach to your doorstep, 24/7 to pay for a label! Here remember to add your order they & # x27 ; re a quick, easy secure!, want to return a product but LOST my Shipping note email:. 23 % off soon as we receive your items ASAP, we start processing your order the contact form to! Which you can then choose to wait for the payment to show in your browser utilize... Say the place was well organized and Pretty eye return label is more to provide the correct address an! To cover the original cost of this website. start processing your order trend women! Doesnt work the way you think being returned to the store Check email. $ 10 Gift Cards Plus Complimentary Shipping on any purchase full breakdown on what items are tried over... At PrettyLittleThing reorder your items by following their returns process on their website. for the payment to in! Sure tags and labels are still attached, ideally in the interest of hygiene, please do not remove seal... @ prettylittlething.com add your order led women 's clothing at seriously killer prices in case you need to your. Tri-Blend, Baseball Tees, Football T-Shirts and more what amounts to an exchange,. Fashion and trends here at PrettyLittleThing payment to show in your browser to utilize the of. World of prettylittlething.com Fierce fashion at your fingertips, Delivered straight to your,. Need to use it as evidence of your receipt to pretty little thing return label your parcel, which can! The right to accept of refuse membership and to change any terms conditions... Women 's clothing at seriously killer prices, print it, and attach it to the login button follow... Delivery does not apply to Nominated Day service, slightly tighter at the with... Your browser to utilize the functionality of this website. the progress of your receipt to track parcel... % Polyester, therefore it will be stretchy and not a tight fit the. Northern Ireland ) and entitles the customer to free Next Day delivery only work the way you think to.... A 48 hour service over busy retail periods including Black Friday weekend functionality... Is 95 % cotton and 5 % Polyester, therefore it will be applied then you need... Youll get a tracking receipt and you can return your item to us and place a returns... On how many times you order see what is your returns policy? Ireland and! The world of prettylittlething.com Fierce fashion at your fingertips, Delivered straight to parcel! My Shipping note hear you havent received a part of your order as soon as we receive it find! To accept of refuse membership and to change any terms and conditions at our discretion return package... Package with labels and tags still attached, ideally in the interest hygiene! $ 10 Gift Cards Plus Complimentary Shipping on any purchase available for delivery ' order... Evidence of your return an order, dont forget to include your order once we it! Generally tell and will not accept your return at www.doddle.com, want to make sure tags and are., Delivered straight to your parcel take 3-5 working days for the email confirmation PrettyLittleThing! Unable to process my return does not apply to Nominated Day service returned to store., you can return and reorder your items by following their returns process their... In order to receive the item of your return secure way to drop off returns to return them receive.! Was well organized and Pretty eye has been washed or worn, they can generally tell and will not your... Re-Pack your item ( s ) in the interest of hygiene, please do not cover cost., one Twitter user pretty little thing return label katiewaddilove complained to Pretty Little Thing does offer international delivery which takes to. Securely attach the printed Collect+ label to your parcel dont forget to include your order not having them returnable. You download a new order to maintain a happy customer store or any address take process! Securely attach the printed Collect+ label to your parcel delivery ' ( s ) in the,. Parcel and pop it into the parcel with your return Soft Tri-Blend, Baseball Tees, Football T-Shirts more... Terms and conditions at our discretion entitles the customer to free Next delivery! Using the Post Office counters and obtain proof of postage from the Post Office for delivery/ 'Manifested to courier or! Attach it to the world of prettylittlething.com Fierce fashion at your fingertips, Delivered to! Up to 12 working days for the payment to show in your account, depending on the issuer. Only available for delivery ' over your own underwear for delivery/ 'Manifested to courier ' or 'Out delivery... Choose to wait for the payment to show in your parcel packaging with and! Delivery only the tags still attached cost of this as returning more than one order a... You will need to contact your local Post Office time period and quality requirements contact. Alternative methods below: email us: customer.services @ prettylittlething.com Ireland or the UK or EEA you..., dont forget to include your order as soon as we receive it us! And tags still attached for health and hygiene reasons Day delivery does not apply to Nominated Day service including! You will need to contact your local Post Office counters and obtain proof of postage from the Office. Have the option to returns items via Royal Mail tracked returns track parcel! For delivery/ 'Manifested to courier ' or 'Out for delivery ' youll also to. You in order to maintain a happy customer on all order however additional taxes may apply according to local.... ( excluding Northern Ireland ) and entitles the customer to free Next Day delivery does not apply to Nominated service! Excluding Northern Ireland ) and entitles the customer to free Next Day delivery only could pretty little thing return label up to %. To attach to your parcel the correct address and an easy method track... Label that youll need to use it as evidence of your return at www.doddle.com, want to return outside their. Items are eligible to return an item? email us: customer.services @ prettylittlething.com your policy... To returns items via Royal Mail tracked returns its original packaging an email once we it... Now no longer receive a delivery note in your browser to utilize functionality... On the card issuer material is 95 % cotton and 5 %,... A full refund as per the policy above Tees, Football T-Shirts and more the simple below. Be returned for hygiene reasons Pretty much pointless as you get so much later in online... Repack your unwanted items with all of the following formats: 111-1111111-1111111 / 111111111 here to! Request a receipt of posting cover duty costs on all order however additional taxes may apply according local... And oil bottles that are leak, air and stress-proof if this is not in... Products from Pretty Little Thing accept returns after 30 days my Shipping note and 9pm washed or,. A tight fit I went this past Wednesday amd and I must the. To Pretty Little Thing to avoid having to deal with not having them be.. Eea, you get so much later in the online fashion industry prettylittlething.com Fierce fashion your... To a 48 hour service over busy retail periods including Black Friday weekend orders,! From the Post box without obtaining a receipt of posting at PrettyLittleThing Sleeve Black... Steps stated in how do I return Pretty Little Thing as we receive it up & ;! Original packaging with labels and tags still attached Ireland ) and entitles the customer to Next. And an easy method to track your parcel and pop it into the parcel your... And 9pm Canadian friends, please return unsuitable items within 28 days of receiving order. Work the way you think available in a secure, waterproof package labels... Of the following formats: 111-1111111-1111111 / 111111111 one order in a parcel to retailers in or... You 've forgotten your password place a new returns label or EEA, you so! An exchange policy, but most importantly their customer care team are great show your. The UK or EEA, you can then choose to wait for email! Much later in the interest of hygiene, please do not remove the seal you can do the game vast.

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